Learn What This Arise Work From Home Network Is About? This Video Done By NBC’s “THE REAL” Explains It Well:

Please be aware of scam work from home companies who require your credit card or banking info and take payments from you so can work from home. GPS never debits support fees from agents banking or credit card accounts. When you start servicing our clients (i.e. Comcast, Airbnb, etc) we deduct the monthly support fees from your direct deposit. The amount depends on the plan you choose below. Like Uber, or any crowdsourcing company you only pay support/software use fees if you work and make over $20.00. At that point, our support fee fluctuates from $0.00 to your support plans bi-weekly maximum (i.e. $24.95,$29.99,$37.95). Our fluctuating deduction fee structure minimizes stress for the work from home agent. If you don’t work you don’t have to worry about paying any fees. You are allowed up to 2-3 weeks off every 3-month contract period depending on your performance. If you decide not to work no one makes money which includes Arise, GPS, and you the Agent. Please watch the video below for more clarity. Please contact us if you have any questions or concerns. We take our reputation as well as advertising/commerce laws very seriously. We are here to serve you through the entire process. Thank you!

LEARN MORE: Enrollment FAQS

Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York  (Due to strict work from home regulations we don’t do business in these States)

Must be U.S. resident and go through 13 Steps.

See faq page for pre-enrollment answers.

• 1st Phase: Register by choosing a plan and creating an account. Remember no monies are deducted from your checking or debit account. Rather they are deducted from the monies we pay you (Like Uber, Airbnb, etc). Read and watch video on plans webpage.
• For help see documentation, forums or submit a support ticket.

• Log in and watch the video and choose an Agent Support Plan. Monies are deducted when you begin to be paid.
• Contact us by submitting a support ticket if you have not received a confirmation of your application from GPS by email, text or automated phone call within 1 hour after applying. 
• Please check your spam for an email sent to you by Global Presence Solutions. Please add our emails to your contacts (noreply@globalpresence.solutions). Please do not email us for support, rather submit a support ticket here: https://globalpresence.solutions/help. 
•  

• Create a 5-10-minute video with your phone or desktop answering the questions below, upload to Youtube in Unlisted Visibility (Watch Tutorial), and submit a youtube video link HERE.

• Log in  and complete voice assessment tutorial.
• DIRECT LINK URL: globalpresence.solutions/voice
• For help see documentation, forums or submit a support ticket.
•  

As a Customer Support Professional, you will be getting a lot of emails from GPS and Arise. To ensure you receive emails with no disruptions we recommend creating a Gmail account specifically for your virtual call center business. After you create that Gmail account please update your GPS Account Profile.

• NEVER, EVER, EVER DELETE GPS/ARISE related email! Keep a paper/digital record of everything. You may need it for legal, financial or scheduling reasons later. That is another reason to have separate GPS/Arise related emails.

Follow These Steps:

1. ESSENTIAL: Create your Gmail account. Link: www.google.com/gmail/about
2. Update your GPS Account Profile.
3. OPTIONAL: Set up Gmail for your Outlook, iPhone or Android.
4. For help see documentation, forums or submit a support ticket.

1. Go to the Arise Registration Page
2. DIRECT LINK URL: https://partnersetup.arise.com
3. Select country of residence: We only contract with U.S. workers
4. Click boxes for “Is It Ok Partnering With Arise”
5. “Create Profile” with username and passcode
6. For email please use your new work Gmail.
7. Input Contact Information:
   • You MUST use the name that is associated with your Driver’s License and Social Security.
   • If you have recently been MARRIED or had a NAME CHANGE, you must make sure that your documents have been updated to MATCH your last name before registering.
   • Additional information:
     • When it asks you in the form: Were you referred to Arise by an Independent Business Owner or current Client Support Professional?
     • Click YES. You have three options at this point:
       • If you’re not in military or vet, or a current student enters GPS CSP ID (CSP ID: 1485742 or FEIN: 814463549 or IB#: 83509. ) our COO’s name will appear Jhael Hakimian.
       • If you are a military spouse, veteran, Veteran Spouse or active member or US Armed Forces and want discounts to follow these instructions: Learn about military discounts.
       • If you are a student 18 and over actively enrolled and studying towards a degree after high school, for example, college or university students, community colleges, online colleges, vocational schools like technical or automotive institutes, etc: Learn about student discounts.

COMMON ADMISSION ISSUES:

• BEST WAY TO CONTACT ARISE ADMISSIONS DEPARTMENT
• HOW TO RE-ACTIVATE A DEACTIVATED ACCOUNT
• HOW TO RETRIEVE YOUR USERNAME & PASSCODE
• OTHER ADMISSIONS RELATED ISSUES
• For help see documentation, forums or submit a support ticket.

Sign Non-Disclosure Agreement.

• Login: https://portal.arise.com
• Sign Non-Disclosure Agreement.
• For help see documentation, forums or submit a support ticket.

* Please disregard the background check portion of the video. The background check is now FREE and no longer taking place at Step 7, but at Step 12 when you enroll in a program. In fact, you do not pay for the certification course until you pass the program/voice assessment. background and drug test. This makes the process easier.

1. Login: https://portal.arise.com
2. Go to: “Submit Information” and click “Change My Selection”
3. Join An Independent Business Vendor already in the Arise Network
4. Enter GPS FEIN: 814463549 or IB# 83509. The name should read Global Presence Enterprises LLC.
5. Contact us and let us know you completed Step 8 by selecting GPS as your call center. Contact us at by submitting a Help Request here: https://globalpresence.solutions/help
6. Thank you and you’re one step closer to joining our team!

1. Login: https://portal.arise.com
2. Go to “Join a call center on the Arise Platform” and click “Start Now”
3. In the “Agreements” section, next to the View and Sign arrow(s), click on “View”
4. Read the waiver and if acceptable, click on “I Accept”.
5. Contact us and let us know you completed Step 8 by selecting GPS as your call center.
6. Log in and inform us through Help Desk that you have completed Step 8 by selecting GPS as your call center.
7. Thank you and you’re one step closer to joining our team!

1. Watch Step 11 Video. The video will show you how to navigate this section. 
2. Look for available companies to work for in the Arise portal. Remember new ones open and close every day. So if a company you want to work for is not listed you may have to wait a few days or weeks. You could also start with another company and then join the company you originally wanted when it is available.
3. Research the companies we contract with, their expectations and pay rates. Create an account or log in and then click this link to access pay rates www.globalpresence.solutions/pay-rates (See Tutorial)
4. As you examine companies in the Arise portal and our pay rates page make sure you understand the terminologies by studying the documents below:
   • Understanding The Arise Program Enrollment Process
   • Arise Platform Quick Reference Guide

Watch this Step 12 Video.

TASK CHECKLIST:

1. See the current company pay rates before choosing a company. Link: https://globalpresence.solutions/pay-rates.
2. When you choose your company you will do a program assessment that consists of a voice examination before paying for the certification course. Please review the voice assessment tutorial.
3. Please complete program assessments within 24 hours of choosing your program, or you will be removed from the course and have to start the process again if you want to work for that company.
4. After you pass program/voice assessments you will have to complete a free background check and drug screening by First Advantage. When you pass a background check and drug screening you will have to pay for your certification course. Arise does not do payment plans on certification course payments.
5. Once you pick a program let us know so we can update your status to Step 13. Fill out the Enrollment Update Form
6. BACKGROUND CHECKS: NON-US CITIZENS will most likely have to complete another SSA-89 Form and submit the form to First Advantage when requested by email & mail.
7. COMMON BACKGROUND ISSUES:
   • First Advantage SSA-89 Forms
   • First Advantage Background Check Delays
   • First Advantage Dispute Background Checks
8. You will receive email instructions about drug test location near you.
9. You will have to complete your Arise Affidavit form before the first class starts. Get affidavit info here.
10. You will receive an email a few weeks before class about pre-work and pre-class meetings. Take advantage of these learning sessions. If you cannot access your pre-course work, or your teacher delays in giving you course instructions, DON’T WORRY. Check in with Arise Enrollment Chat Support once a week and make sure there are no technical issues. Let them know you have not received pre-course information and make sure you get a support ticket number. It is vital you maintain a digital record of all communication. Watch this tutorial on the best way to contact Arise Enrollment Chat support: https://globalpresence.solutions/chat (Password: IMPACT)
11. This process of certification will take 3 to 6 weeks depending on the company you picked.
12. In most cases, you will start making income about 3 weeks into training as you start taking calls.
13. Have your internet, computer system, dialpad/headset, and optional headset mic ready for the first day. See Equipment Requirements & Suggestions.
14. For most programs, you will need an ASD Software. Wait for your ASD software to be mailed and practice installing it before the first day of class. 
15. ASD COMMON ISSUES: 
    • ASD TUTORIAL: What If My ASD Does Not Come In The Mail? (1 of 3)
    • ASD TUTORIAL: How To Install Arise ASD on your USB Drive? (2 of 3)
    • ASD TUTORIAL: How To Launch The ASD Software On Your Computer? (3 of 3)
16. COMMON PAY QUESTIONS: 
    1. How does GPS pay? ANSWER
    2. When will I submit direct deposit information? ANSWER
    3. What days will I get paid? ANSWER
    4. How will I submit my W-9 form? ANSWER
    5. Who will issue me a 1099 form? ANSWER
17. Students who are prepared, serious, focused and read all their emails and watch videos do well. 
18. Don’t be late and absent during the certification course. Login always 5 to 10 minutes before to fix any last minute technical issues. Make the 3 to 6-week certification course an absolute priority. Join the class online wherever you are in the US. Communicate any problems with your teacher A.S.A.P.  Arise and the companies they contract with are very strict on time. Their business depends on you faithfully and professionally helping their customers. Don’t take it lightly because it is “Work From Home”. After you get certified and find yourself sick, or with an emergency you can swap intervals, release intervals, or just let Partner Support know through chat that will not be able to work-READ ESSENTIAL CA TUTORIAL. Being absent and notifying Arise will still negatively affect your CA (Commitment Adherence Rate), but it’s better than not communicating with Arise. Not communicating is the worse thing you can do on the Arise Network. If your CA percentage drops really low Arise may not renew your contract after 3 months. If it gets really, really bad they will drop you before the 3-month renewal date. They monitor everything. This tutorial teaches you how to schedule yourself, swap and release hours and what to do if you have power or internet outage.
19. VACATION POLICY & REQUEST PROCEDURE: If you need to take a vacation this tutorial will guide you.
20. Be sure to download/install Microsoft Security Essentials and remove any security programs that are not approved by Arise
21. Please read our Drop Course Policy
22. For help see documentation, forums or submit a support ticket.

1. Fill out the Enrollment Update Form if you forgot at Step 11.
2. After you complete your certification course you will still be on probation for 60 to 90 days called “Certification SOW”. During this period there may be some incentives that you’re not entitled too. You will have Arise performance facilitators who operate as coaches guiding you closely. 
3. Learn how to use the CSP work scheduling app (Starmatic).
4. Read all your emails and stay engaged. 
5. For technical issues, or issues related to enrollment of a certification course reach out to Arise Chat Support. Watch this tutorial on the best way to contact Arise Chat support: www.globalpresence.solutions/chat (Password: IMPACT)
6. Ask questions to GPS as your IBO. Please research documentation, forums or submit a support ticket for any issues.
7. Certification course issues reach out to your teachers and pf (performance facilitator).
8. PLEASE FILL OUT THESE FORMS TO BE PAID:
   1. Independent Contract Agreement
   2. Direct Deposit Authorization
   3. Wait for small test deposit in your Bank Account and then fill out: Direct Deposit Verification
   4. W-9 Form Request From Quickbooks
   5. View Your Active SOW (Only IBO’s Sign)
   6. Set Up 2nd Web Meeting with GPS Staff – APPOINTMENT LINK
9. If you have any questions concerning payments submit a support ticket. Your personal appointment limits are based on your IBO Support Plan.
10.  

Mandatory meeting for all agents before they are paid. The appointment will not be accepted by GPS unless the agent has completed Steps 1 through 12. 

Set Up through – APPOINTMENT LINK

If not accepted for an appointment or there is a discrepancy please submit a help request.