Equipment
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What Are The Equipment Requirements & Suggestions?
In order to use the Arise Platform, the following system and equipment requirements must be met. Certain client programs may have additional requirements. Wait until you go through enrollment process and a Global Presence Solutions Job Coach will advise you. We have recomended product links from Amazon below too. But, WAIT until we advise you based on your company/program of choice.
Prior to selecting a client program, you will have access to the Opportunity Announcements & Pay Rates which details requirements above and beyond the ones listed below.
Accessories
- OPTIONAL FOR CERTIFICATION COURSES:
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- Logitech ClearChat Comfort/USB Headset H390, Noise Cancelling Microphone, Headphones for Computer (Black) – $24.00
- If you have a headset/speakers with microphone that works on your computer you don’t need to buy.
- ESSENTIAL FOR SERVICING CLIENTS:
Computers
- Yes: A Windows desktop/tower computer with a separate monitor is recommended.
- Maybe: All-in-one computers, laptops and Apple Mac computers may not be compatible with some client programs. Please refer to Opportunity Announcement the in the Arise Portal or GPS Pay Rates Page (Password: IMPACT) for additional requirements.
- No: Dual boot machines, netbooks, and tablets cannot be used.
- Suggested Computer Systems (You will need for Servicing Client)
PC Computer System Minimum Requirements:
- CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better
- Hard Drive: 20 GB or more of available space 60 GB or more of total space
- Memory: 4 GB of RAM or better
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Operating System (OS) Requirements: Windows 7, Windows 8/8.1, NEW Windows 10. MAC OS X 10.10 Yosemite
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Standard Connection and Speed: Hard-wired connection (no wireless). Minimum 3.0 mbps download / Minimum 1.0 mbps upload
- Maximum Latency Threshold: 120 milliseconds (ms)
- Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued
Arise can do a system check when you login into the portal and confirm if your system is ok.
MAC Computer System Minimum Requirements:
Macs must have an Ethernet port • MacBook Air and Mac USB-C ports will not be supported • Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
- CPU Speed: Intel Core i5 2.7 GHz processor or better
- Hard Drive: 20 GB or more of available space 60 GB or more of total space
- Memory: 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher
- Standard Connection and Speed: Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
- Maximum Latency Threshold: 120 milliseconds (ms)
- Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) deviceCPU Speed Intel Core i5 2.7 GHz processor or better Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.
Softwares
Internet Browsers:
- Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10
- Mozilla (Firefox 14 to 42) both Windows and Mac
- Safari 8 or 9 (Apple Mac only)
- Chrome
Microsoft Security Essentials for Windows
Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with servicing software required by the client.
Avoid the following: Your company is responsible for maintaining the security and reliability of its equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW:
- Malware infected software
- Virtualized Operating Systems (ie: VMWare, Parallels, etc.)
- Non-Arise provided VPN software or Proxy settings
- TOR or other privacy software
Internet
Yes: Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection.
Never:
- The use of wireless connections to access any Arise system at any time is prohibited— even if the connection is encrypted.
- Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
- Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.
Telephone Service
Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services:
- Digital service like Basic Talk ($9.99 Monthly)
- POTS (plain old telephone service)
- Cable telephony
- Business class VoIP
- The service should be connected directly from the wall to your telephone
Not permitted:
- Cell phones, softphones and select VoIP (voice over IP) using USB or wireless services are not permitted at any time, including but not limited to: Google Voice, Magic Jack, Ooma, Skype.
- The servicing telephone line should not interface at any point with the computer.
- The servicing telephone line should not have voicemail, fax, or other features on the line (other than long distance, if necessary).
Please visit Arise up-to-date service requirements for the most up to date requirements to ensure you are able to service without any interruptions.