Friday, 17 March 2017 19:27

Work From Home | International Vacation Company | Bilingual French & Spanish Speakers | $14-$18 Per Hour

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Company operates membership programs for vacationers and provides value -added services to its developer clients worldwide. The company has been a pioneer and innovator in serving the vacation ownership market since 1976. Company comprises approximately 3,000 resorts in more than 80 nations.

 

Expectations: 

  • Service members in a friendly and courteous manner while executing their vacation exchanges
  • Assist members in placing their wait-list requests for a resort that is currently unavailable
  • Offer members alternative vacation options if their first choice is unavailable
  • Sell membership packages by advising members of the features and benefits of the Core, Gold and Platinum levels
  • Use effective presentation and sales skills to offer the members Interval International products on every appropriate call
  • Demonstrate listening and communication skills to solve member concerns for First Call Resolution, ultimately avoiding escalation
  • Be genuinely interested in providing the members with an exceptional customer service experience

Certification:

  • Maintain 100% attendance throughout the entire certification course up to and including all live certification call-taking days
  • Complete assigned homework on a daily basis
  • Successfully pass all quizzes with a 90% or higher, and all exams with a 90% or higher average
  • Successfully pass role play scenarios with the instructor prior to being released to live certification
  • Successfully pass live certification calls with the Interval International Quality Assurance
  • Provide a completed notarized Affidavit of Identification with photo ID.

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Additional Info

  • Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  • Functions: Customer Service
  • Languages: Spanish, French
  • Eligibility: 18+, Pass Background & Certification, Be Teachable & Excellent
  • Type: Contract (1099)
  • Schedule Options: Monday-Friday 3am-1pm EST • Saturday 10am-1pm EST • Sunday 10am-1pm EST *Subject to change based on client needs.
  • Hourly Pay: $14.00
  • Max Pay: $18.00 (Based On Weekly Performance Bonuses)
  • Min Hours Weekly: 15
  • Max Hours Weekly: 70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through process.
  • Apply:

     Here

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