Thursday, 29 December 2016 13:22

Work From Home | Vacation Resort | $9.00 - $14.00 Per Hour

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Company: Vaction Resort company operates membership programs for vacationers and provides value-added services to its developer clients worldwide. The company has been a pioneer and innovator in serving the vacation ownership market since 1976. Today, this companies exchange network comprises approximately 3,000 resorts in more than 80 nations.

Expectations: 

Here is the scope of services and the kinds of tasks a call center can expect to handle on a daily basis for the Interval Exchange Program:

  • Assisting members in a friendly courteous manner when processing bookings of a vacation ownership property
  • Assisting members to reserve a “place in line” in an overbooked property in case cancellations occur.
  • Persuading members to try an alternate vacation location if their first choice is not available
  • Processing payments for vacation ownership and upgrades or membership extension for our Core, Platinum and gold memberships
  • Using sales skills to offer Interval International products and services on every appropriate call
  • Demonstrating listening and communication skills to solve a customer concerns with out any type of escalation.
  • Delivering an overall customer experience that drives First Call Resolution.

Certification Completion Criteria

  • Successfully pass all tests and quizzes with a 90% or higher
  • Successfully pass role play scenarios Pass mock calls and live calls
  • Complete all self-paced assignments
  • Maintaining 100% attendance throughout the entire certification course, up to and including certification All Homework assignments must be completed
  • Provide a completed Notarized Affidavit of Identification with Photo ID

Home Option: We will help you get started in our Miami Customer Support Center until you have enough momentum and funds to launch your Customer Support Business from your home.

Additional Info

  • Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  • Functions: Customer Service, Sales
  • Languages: English
  • Eligibility: 18+, Pass Background & Certification, Be Teachable & Excellent
  • Type: Contract (1099)
  • Schedule Options: Monday-Friday 9am-11pm EST • Saturday-Sunday 10am-8pm EST *Subject to change based on client needs. Peak call volume is Monday-Friday from 12pm-6pm EST
  • Hourly Pay: $9.00
  • Max Pay: $11.00 (Based On Weekly Performance Bonuses)
  • Min Hours Weekly: 15
  • Max Hours Weekly: 70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through process.
  • Apply:

     Here

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