Wednesday, 18 January 2017 17:15

Work From Home | Tax Software Company | $11.00 - $14.00 Per Hour

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Company: Is an American enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.


Below is a partial scope of services your call center can expect on the product support program:

  • Interact with tax customers via phone, focusing on tax related questions, data entry and navigation.
  • Research, analyze and determine an appropriate course of action for customers.
  • Be a positive representative for tax company products; take a caring and empathetic approach to customer interactions.
  • Articulate how to use the tax company product accurately and efficiently resolve customer inquiries on the first contact.
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
  • Act as a technical resource when assisting customers to resolve problems with devices and equipment.
  • Provide support via phone.


  • Learners will need to complete and successfully pass a preenrollment
  • Successful completion of the Tax self-paced course, assignments, module quizzes and exams
  • Pass all exams and quizzes with a score of 90% or higher
  • Provide a completed notarized affidavit of identification with photo ID


Additional Info

  • Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  • Functions: Customer Service
  • Languages: English
  • Eligibility: 18+, Pass Background & Certification, Be Teachable & Excellent
  • Type: Contract (1099)
  • Schedule Options: Sunday through Saturday • 8am – 12 Midnight EST
  • Hourly Pay: $11.00
  • Max Pay: $14.00 (Based On Weekly Performance Bonuses)
  • Min Hours Weekly: 15
  • Max Hours Weekly: 70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through process.
  • Apply:


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