Tuesday, 20 December 2016 18:54

Work From Home | Office Supply Company | $11.00 Per Hour

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Company: Company provides businesses with a one stop shop for any operational needs. Supplying businesses with products such as: office and janitorial supplies, breakroom items, technology products, printing services and much more. This gives businesses the convenience of ordering with one company AND cost savings.

Expectations: 

Sales Focus:

  • Entry of the caller’s orders with minimal instances of errors
  • Always making recommended associated up-sells and cross-sells
  • Recommending comparable products when requested items are unavailable
  • Stay current on products, promotions and procedures


Caller and Customer Service Focus:

  • Ability to empathize with and prioritize caller needs
  • Exude patience and ownership with each caller
  • Ability to resolve conflicts and set appropriate expectations with callers
  • Ability to determine caller needs and provide appropriate solutions


Communication Skills:

  • Ability to communicate clearly and concisely
  • Ability to document caller account activities thoroughly and concisely through efficient tool usage
  • Comprehension skills - ability to clearly understand and respond appropriately to the issues that callers present


Problem Solving Skills:

  • Ability to approach problems logically and with good judgment to ensure the appropriate caller outcome
  • Desire to continually learn Solution orientated and self-motivated

Certification:

  • Timely completion of all self-paced modules with 100%.
  • Successfully pass all quizzes and exams (Score of 90% or higher on final exam).
  • Successfully pass role play scenarios.
  • Pass mock calls – Complete a minimum amount of scenarios within 60 minutes with 4 of those scored at 90%.
  • Select and service a minimum of 5 intervals daily during the live calls.
  • Provide a completed Notarized Affidavit of Identification and Photo ID.

Additional Info

  • Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  • Functions: Customer Service
  • Languages: English
  • Eligibility: 18+, Pass Background & Certification, Be Teachable & Excellent
  • Type: Contract (1099)
  • Schedule Options: 24 hours • 365 days per year/7 days a week
  • Hourly Pay: $11.00
  • Max Pay: $11.00 (Based On Weekly Performance Bonuses)
  • Min Hours Weekly: 15
  • Max Hours Weekly: 70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through process.
  • Apply:

     Here

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