How To Operate Starmatic, Swap Intervals, Submit Waivers & Respond To Tech Issues?

ESSENTIAL READ: How To Operate Starmatic, Swap Intervals, Submit Waivers & Respond To Tech Issues?

1) What is CA & How is it affected?

CA% (Commitment Adherence) is the time logged in by CSP’s as a percentage of the posted intervals, taking into account the intervals released within the 48-hour lockdown period.

Your CA is affected in the following ways:

  1. Releasing intervals inside lockdown

  2. Logging in late to an interval

  3. Logging out early from an interval

  4. Logging out during an interval

  5. Not showing up for an interval

2) How to Schedule in Starmatic?
3) What are the rules to swap & release?
 4) What to do when I have a technical issue before or while servicing?
 5) When Are Waivers Issued/Approved?
6) How to Submit a Waiver?
7) What should I do if I lose power and/or I am not able to swap/release my interval(s)?
8) My Starmatic is showing me as a No Show for intervals that I serviced - Why?
9) What is the STAR Incentive Program?