Pre-Enrollment FAQs
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Frequently Asked Questions
Pre-Enrollment FAQs
How To Join An Independent Business Operator After You Switch (IBO)
What Are The Equipment Requirements & Suggestions?
In order to use the Arise Platform, the following system and equipment requirements must be met. Certain client programs may have additional requirements. Wait until you go through enrollment process and a Global Presence Solutions Job Coach will advise you. We have recomended product links from Amazon below too. But, WAIT until we advise you based on your company/program of choice.
Prior to selecting a client program, you will have access to the Opportunity Announcements & Pay Rates which details requirements above and beyond the ones listed below.
Accessories
- OPTIONAL FOR CERTIFICATION COURSES:
- Logitech ClearChat Comfort/USB Headset H390, Noise Cancelling Microphone, Headphones for Computer (Black) – $24.00
- If you have a headset/speakers with microphone that works on your computer you don’t need to buy.
- ESSENTIAL FOR SERVICING CLIENTS:
Computers
- Yes: A Windows desktop/tower computer with a separate monitor is recommended.
- Maybe: All-in-one computers, laptops and Apple Mac computers may not be compatible with some client programs. Please refer to Opportunity Announcement the in the Arise Portal or GPS Pay Rates Page (Password: IMPACT) for additional requirements.
- No: Dual boot machines, netbooks, and tablets cannot be used.
- Suggested Computer Systems (You will need for Servicing Client)
PC Computer System Minimum Requirements:
- CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better
- Hard Drive: 20 GB or more of available space 60 GB or more of total space
- Memory: 4 GB of RAM or better
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Operating System (OS) Requirements: Windows 7, Windows 8/8.1, NEW Windows 10. MAC OS X 10.10 Yosemite
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Standard Connection and Speed: Hard-wired connection (no wireless). Minimum 3.0 mbps download / Minimum 1.0 mbps upload
- Maximum Latency Threshold: 120 milliseconds (ms)
- Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued
Arise can do a system check when you login into the portal and confirm if your system is ok.
MAC Computer System Minimum Requirements:
Macs must have an Ethernet port • MacBook Air and Mac USB-C ports will not be supported • Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
- CPU Speed: Intel Core i5 2.7 GHz processor or better
- Hard Drive: 20 GB or more of available space 60 GB or more of total space
- Memory: 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher
- Standard Connection and Speed: Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
- Maximum Latency Threshold: 120 milliseconds (ms)
- Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) deviceCPU Speed Intel Core i5 2.7 GHz processor or better Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.
Software
Internet Browsers:
- Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10
- Mozilla (Firefox 14 to 42) both Windows and Mac
- Safari 8 or 9 (Apple Mac only)
- Chrome
Microsoft Security Essentials for Windows
Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with servicing software required by the client.
Avoid the following: Your company is responsible for maintaining the security and reliability of its equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW:
- Malware infected software
- Virtualized Operating Systems (ie: VMWare, Parallels, etc.)
- Non-Arise provided VPN software or Proxy settings
- TOR or other privacy software
Internet
Yes: Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection.
Never:
- The use of wireless connections to access any Arise system at any time is prohibited— even if the connection is encrypted.
- Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
- Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.
Telephone service
Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services:
- Digital service like Basic Talk ($9.99 Monthly)
- POTS (plain old telephone service)
- Cable telephony
- Business class VoIP
- The service should be connected directly from the wall to your telephone
Not permitted:
- Cell phones, softphones and select VoIP (voice over IP) using USB or wireless services are not permitted at any time, including but not limited to: Google Voice, Magic Jack, Ooma, Skype.
- The servicing telephone line should not interface at any point with the computer.
- The servicing telephone line should not have voicemail, fax, or other features on the line (other than long distance, if necessary).
Please visit Arise up-to-date service requirements for the most up to date requirements to ensure you are able to service without any interruptions.
What kind of cost should I expect?
- ONE TIME COST:
- Background Check – FREE (Paid directly to 3rd party background search company-First Advantage)
- Certification Course $10 to $300 (Average cost is about $35-$50)
- Cost depends on the company
- ESSENTIAL: Headsets/DailPad to service clients.
- Suggestions: AGPtek Hands-free Call Center Noise Cancelation Corded Monaural Headset Telephone – $27.00
- Suggestions: AGPtek Call Center Dialpad Headset Telephone with Tone Dial Key Pad & REDIAL – $30.99
- ESSENTIAL: Computer/Laptop to service clients.
- See computer specs here
- OPTIONAL: USB headset with microphone for the online certification course.
- MONTHLY COST:
- Dedicated Phone Line Service – $10 to $35 (Paid directly to 3rd party internet service provider-At&T, Comcast, etc).
- We recommend:
- Basic Talk ($9.99 Monthly)
- Comcast month to month internetphone bundle
- CSP can use their personal hardwired phone line so long as others do not call on that line
- We recommend:
- Internet Service – $30 to $60 (Paid directly to 3rd party internet service provider-At&T, Comcast, etc).
- Arise Platform Fee – $39.50 per month (Covers employees, computers, bank fees, software costs, accounting, marketing, etc)
- $19.75 deducted by Arise every two weeks.
- IBO Support Fees – $0.00 or a maximum of $49.90 per month.
- See All Plans & Prices
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GPS charges one of the lowest IBO fees in the Arise Network. We only charge $0.00 to a maximum of $24.95 every two week pay period. The cost depends on the number of hours an agent works. If agents don’t work the monies are not deducted from their direct deposit. The fluctuating structure minimizes a CSP’s (Customer Support Professional) risk from having a fixed cost, especially when they take days off due to illness, vacations, etc. GPS makes operating a virtual call center as “risk-free” as possible for CSP’s.
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These monthly IBO fees cover our expenses to manage CSP’s who rather not go through the INCORPORATION process due to lack of time, funds or other reasons. Fees cover our operational expenses, preparing quarterly 1099 forms, payroll, tech support, consultation/coaching, and other services.
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The term IBO means Independent Business Operator. To work with Arise you must become an IBO who operates an LLC registered with the State and Federal government and completes the IBO acceptance process. IBO’s are the only person allowed to have CSP’s working with their companies and assume the responsibility of co-training, co-managing, and co-paying. We ensure CSP’s receive payments every two weeks. GPS does not wait 7-10 business days to direct deposit on 1st and 15th, we do it immediately by the next day we receive a deposit from Arise. See payment calendar here.
- COMPARE US WITH ARISE GOLD PREMIERE PARTNERS: See Comparisons Here
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- See All Plans & Prices
- Dedicated Phone Line Service – $10 to $35 (Paid directly to 3rd party internet service provider-At&T, Comcast, etc).
https://globalpresence.solutions/history/
What Can 1099 Employees Write Off?
How do I sign up for your company?
Once you apply and completed the background check and the enrollment steps you are now ready to join our team.
I’ve applied to join your company, now what?
You will receive emails guiding you through the process. If you have not received something due to technical issues please please create an account, log in and submit a support ticket with our Help Desk.
How much do client companies pay?
Look at how much the companies pay here: www.globalpresence.solutions/pay-rates (Case Sensitive Password: IMPACT)
We also have generic pay rates here.
Can a client be dropped once I enroll?
Yes, you can drop a client at any time you wish. However, if you do drop a client you will have to wait 30 days to enroll with another client. So make sure to enroll with another client before you drop a client. And remember there is no refund.
What clients can I work with? How many can I certify with and service?
While Arise contracts with a whole plethora of clients, GPS strategically provides their services to only a few clients we deem the best far as pay and quality. By doing this, we are able to focus on providing our CSP’s with mentoring and dedicated team support.
How often are new client courses posted?
Clients continually open up new courses daily. See new posting in Arise Portal and find out their pay structure and expectations here.
Yes. GPS receives the same IBO fee no matter who the applicant services. We do ask that applicants choose the company of their choice after they research their expectations and pay rates. They can always choose another company and go through certification if they want to change later, or they can work for two companies. It’s their choice.
This video will help explain the program:
Arise FAQ
Do I have to be a legal resident of the United States?
Yes. Work at Home Solutions requires that all individuals seeking to become CSP’s legally reside in the United States and be legal to work within the United States. However, Arise has made a business decision to not support the provision of services from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.
You will choose the client you wish to service. The work typically consists in taking inbound customer calls involving customer service. There can be an element of sales involved. Opportunities will be given to you once you have completed the Admissions process.
Can I move to a different location or State and still service Arise?
One of the benefits of being virtual is that you can service clients in any environment that continues to meet our home office requirements and equipment standards. Please note that we do not accept candidates from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.
What is the minimum age to become a Virtual Agent?
You must be 18 years old or older at the time you apply with Work at Home Solutions.
How do I get access to a theme I purchased?
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Will I need to call long distance?
We do have a few clients that require that you have a long distance package as you would be making outbound calls. Most of our clients are inbound calls that wouldn’t require the long distance package. So this would be based off of which client you choose to express interest in once you have completed the admissions process.
How long will it take before I can begin earning money with Arise?
The Admissions process can be completed in as little as three to five days! Certification courses required to service a particular client can take between two days and several weeks to complete. Once you join our Virtual Services Corporation and obtained the certifications, you are then eligible to begin earning income by servicing that client. You can begin working from home and earning REAL money in as little as 21 days.
You can work as many hours as you desire. However there is a minimum of 15-20 hours per week required under the terms of the Statement of Work (‘SOW”) on most client applications. We have hours for CSP’s to service 24 hours a day, 7 days a week. The hours available for a specific client will be outlined in the Opportunity Announcements you receive once you complete the Admissions Process
This opportunity is very competitive. The amount of money you can earn will depend on the amount of time you want to work and your performance. In fact many of our clients offer extra incentives for good performance.
What are the minimum computer requirements?
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You can find a full disclosure of the Workstation requirements at the link below.
What operating systems do Arise and its clients currently support in the US?
Windows 7 is the only operating system that is supported by all the clients that Arise contracts with. Windows 8, Windows 8.1, and Windows 10 are supported by some of the clients and Mac OSX may be supported for a limited set of opportunities. Please refer to the opportunity announcement (once admissions is completed) for additional requirements.
Can I use my laptop to serve Arise clients?
Yes. You can use your laptop work as long as your laptop meets the minimum computer requirements listed in the FAQ’s above. Remember, you may not user any wireless connections at any time. Your laptop must be hard wired to a supported internet connection. Wireless keyboards and a wireless mouse are not supported.
Can my cell phone be used for incoming calls?
No. Arise will not support cell phones due to security reasons. Popular phone service is: Basic Talk ($9.99 Monthly)
Can I use my existing home telephone to receive calls?
No. You need a separate landline telephone dedicated to receiving Arise incoming calls. This line cannot be used for any other incoming or outgoing personal calls. Arise does require you to provide us a separate contact telephone number. In addition no one should have this phone number other than Arise. See Equipment Requirments. Popular phone service is: Basic Talk ($9.99 Monthly)
Can I have another job or contract with another company while I provide services for Arise clients?
Yes you certainly can! However, we do expect our agents to honor their scheduled commitments to our clients and meet all performance standards.
What are the Internet connectivity requirements?
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Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic
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Note: The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
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Note: USB connected modems are not supported.
Program FAQ
How do I sign up for your company?
Once you apply and complete the background check and the enrollment steps you are now ready to join our team.
I’ve applied to join your company, now what?
You will receive emails guiding you through the process. If you have not received something due to technical issues please create an account, log in and then go to our Help Desk and submit a ticket.
How can I find out how much a client will pay prior to signing up for that client’s training? class?
Please create an account, log in and then go to our pay rates.
Can a client be dropped once I enroll?
Yes, you can drop a client at any time you wish. However, if you do drop a client you will have to wait 30 days to enroll with another client. So make sure to enroll with another client before you drop a client. And remember there is no refund.
What clients can I work with? How many can I certify with and service?
While Arise contracts with a whole plethora of clients, we recommend choosing only one. But the limit is ultimately up to you.
How often are new client courses posted?
Clients continually open up new courses daily.
You are paid after you begin servicing clients on the phone during certification and of course after you are certified. See payment details and dates here.