Company: World’s most popular cruise line with 25 ships operating 3 to 16-day voyages to The Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands.
Expectations:
Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for Cruise Line Direct Sales Program:
Direct Sales Calls:
- Inbound calls for assistance with booking a cruise from client’s customers.
- Inbound calls for assistance with cruise specific questions, quotes and more!
- Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
- Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
- Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
Casino Calls:
- Inbound calls for assistance with client specific promotions from client’s customers.
- Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
- Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
Certification:
- Timely completion of all self-paced modules with 100%.
- Successfully pass all quizzes and exams (Score of 90% or higher on final exam).
- Successfully pass role play scenarios.
- Pass mock calls – Complete 4 scenarios within 60 minutes with 2 of those scored at 90%.
- Select and service a minimum of 6 intervals daily during the live calls.
- Provide a completed Notarized Affidavit of Identification and Photo ID.
- Successfully pass drug screening.
Work From Home, Save On Transportation, Write Off Business Expenses.
