Wednesday, 18 January 2017 17:13

Work From Home | Cable Provider | $11.00 - $14.00 Per Hour

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Company: Cable Provider is one of the nation's largest video, highspeed Internet and phone providers to residential customers under their brand and also provides these services to businesses.

Expectations:

The scope of services and the kinds of tasks your company can expect to handle on a daily basis:

  • Assist Comcast customers with billing or video technical repair inquiries.
  • Work from home, have internet access and a phone line dedicated to customer support.
  • Review, analyze and respond to customers’ billing inquiries.
  • Resolve customers’ open issues or questions.
  • Troubleshoot technical issues.
  • Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service.
  • Strive to resolve technical issues on the first call.
  • Knowledge of cable providers processes and policies.
  • Build trust and rapport with the customer through clear, respectful interaction.
  • Understand “client call flow” .
  • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
  • Correctly code the sale accurately and completely for the installer

Certification:

  • Complete and pass a pre-enrollment assessment
  • Pass all quizzes and exams with a score of 90% or higher
  • Provide a notarized Affidavit of Identification

Additional Info

  • Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  • Functions: Tech Support
  • Languages: English
  • Eligibility: 18+, Pass Background & Certification, Be Teachable & Excellent
  • Type: Contract (1099)
  • Schedule Options: 365 days per year/7 days a week
  • Hourly Pay: $11.00
  • Max Pay: $14.00 (Based On Weekly Performance Bonuses)
  • Min Hours Weekly: 15
  • Max Hours Weekly: 70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through process.
  • Apply:

     Here

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